Refund policy

Defective or Damaged Products

Velare accepts return, replacement, or refund requests only for products that arrive damaged, defective, or incorrect due to an error on our part.

Requests based on personal preference, change of mind, scent preference, or ordering the wrong item are not eligible for a refund, return, or exchange.

If you believe you have received a defective or damaged product, please contact our support team at:

📧 assist.velareparfum@gmail.com

To help us review your request, kindly provide the following:

• Order number
• Clear photos or videos showing the issue
• Brief explanation of the concern

Once all required information has been received, our team will assess the claim and respond within 48 business hours.

Important Notice

Returns, refunds, or replacements will only be approved after verification of the reported issue. Velare reserves the right to decline requests that do not involve manufacturing defects, shipping damage, or fulfillment errors.

To avoid ordering mistakes, customers are encouraged to carefully review their selections, shipping details, and order information before completing their purchase.